If you thought the weather has been somewhat sub-par over the past couple of weeks - I couldn’t agree more.  The unseasonable rain has had more than a few unexpected repurcussions for us - included a day where our website was unavailable.  After some digging around - we discovered that this was because the power-sub station at our data-centre had been flooded.  We thought we had a pretty rock-solid solution available to us - but it goes to show that you can nver have enough in the way of back ups.  With that in mind, a raft of improvements to how our service is run including an expanded customer support / feedback portal have been brought forward.  SmartNote customers can now log any techincal queries online and have an operative attend to the issue.  We are also investing further in our hosting facilities and are currently sourcing a fallback location for emergency situations.

If you have been effected by our outage - and if I haven’t already called you personally - please accept our apologies and be assured that it has helped us to refocus on the core platform  - stenghtening our offering further.